Privacy Policy for 9kme

9kme ("we", "us", "our", "Platform") is committed to protecting the personal data of all users who access the online casino and sports betting platform at 9kme.cam ("the Site"). This Privacy Policy sets out our practices with respect to the collection, use, storage, disclosure, and protection of personal information submitted by or collected from users ("you", "User", "Member") in the course of using our platform.

This Policy applies to all personal data processed in connection with Account registration, identity verification, deposits, withdrawals, gameplay, customer support interactions, and marketing communications. It applies to users located in Malaysia and all other jurisdictions from which the Site is accessed.

By registering an Account on 9kme or by continuing to use the Site, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.

The following terms carry the meanings set out below throughout this Privacy Policy:

We collect different categories of Personal Data depending on how you interact with the 9kme platform. The principal categories are set out below:

3.1 Registration and Account Data

• Full legal name as it appears on your identity document
• Date of birth (to verify you are aged 21 or above)
• Email address and contact number
• Username and encrypted password credential
• Residential address and, where provided, city (for example, Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam)
• Preferred language and currency (MYR)

3.2 Identity Verification (KYC) Data

• Scanned or photographed copy of your Malaysian MyKad (front and back) or valid passport
• Proof of address document, such as a Maybank, CIMB, or Public Bank bank statement dated within three months
• Evidence of payment method ownership (for example, a screenshot confirming your name on a Touch 'n Go eWallet, Boost, or GrabPay account)

3.3 Financial Transaction Data

• Deposit and withdrawal amounts, timestamps, and status records
• Payment method identifiers (e-wallet reference numbers, masked bank account numbers, partial card numbers — full card numbers are not stored by 9kme)
• Transaction history denominated in MYR

3.4 Gaming and Betting Activity Data

• Game sessions played, bet amounts, outcomes, and wagering history
• Sports betting selections including markets for EPL, Liga Super Malaysia, UFC, and other events
• Bonus usage and wagering requirement progress
• Responsible gambling tool settings (deposit limits, session alerts, self-exclusion status)

3.5 Technical and Device Data

• IP address and geolocation (country and region level)
• Browser type, version, and operating system
• Device identifiers and screen resolution
• Session duration, page views, and click-path data

3.6 Communications Data

• Live chat transcripts and support ticket content
• Email correspondence with our support team at [email protected]
• Marketing communication preferences and opt-out records

9kme collects Personal Data through the following means:

• Directly from you: When you complete account registration, submit KYC documents, make deposits or withdrawal requests, contact support, or respond to surveys and promotions.
• Automatically: Through cookies, web beacons, and analytics tools when you browse the Site, load game content, or interact with platform features.
• From third-party payment providers: Payment status and transaction confirmation data received from e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), DuitNow, FPX gateways, Maybank, CIMB, Public Bank, Hong Leong, Visa/Mastercard processors, and cryptocurrency network confirmations for BTC and USDT.
• From KYC and identity verification partners: Verification status, fraud risk signals, and document authenticity checks processed by our third-party KYC service providers on our behalf.
• From analytics partners: Aggregated and anonymised behavioural data used for platform performance analysis, provided no individual is identifiable from that data.

We process Personal Data only where a legitimate purpose exists. The table below summarises the primary purposes for which we process your data and the corresponding legal basis for each:

9kme does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own commercial purposes. We may share Personal Data with the following categories of recipients where necessary to deliver our services or meet legal obligations:

6.1 Service Providers and Data Processors

Third-party vendors engaged to support platform operation — including payment processors (e-wallet operators, banking gateways), KYC and fraud screening providers, cloud hosting and infrastructure partners, email delivery services, and analytics platforms — may access Personal Data strictly to fulfil their contracted functions. All processors are bound by confidentiality obligations and data processing agreements.

6.2 Regulatory and Law Enforcement Authorities

We may disclose Personal Data to governmental bodies, regulators, law enforcement agencies, or courts when we are required to do so by applicable law, a valid court order, or a regulatory direction. We will, where legally permissible, notify affected users of such disclosure.

6.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of substantially all of 9kme's assets, Personal Data held by the Platform may be transferred to the acquiring or successor entity as part of that transaction, subject to equivalent data protection obligations.

6.4 With Your Consent

We may share your information with additional third parties where you have given explicit consent, for example when opting into a third-party affiliated promotion or reward programme.

9kme operates globally and may store or process Personal Data on servers located outside Malaysia. Where data is transferred to third countries, we take steps to ensure that appropriate safeguards are in place — including contractual data protection clauses, data processing agreements incorporating internationally recognised transfer mechanisms, and vendor-level security assessments.

Malaysian users are advised that the data protection standards applicable in third countries may differ from Malaysian legal standards. By using the 9kme platform, you acknowledge and consent to the international transfer of your Personal Data on the basis described in this Policy.

We retain Personal Data for as long as it is necessary to fulfil the purposes outlined in this Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. The following indicative retention periods apply:

• Account and identity data: Retained for the duration of your Account plus a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction.
• KYC documentation: Retained for a minimum of five years after the end of the business relationship.
• Support communications: Retained for up to three years from the date of last interaction.
• Marketing preference records: Retained while your Account is active plus one year following opt-out.
• Technical log data: Retained for up to 12 months for security and fraud analysis purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

The 9kme website uses cookies and similar tracking technologies to ensure platform functionality, remember your preferences, analyse usage patterns, and deliver relevant communications. The principal categories of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function. They include session cookies that maintain your login state, security tokens, and load-balancing identifiers. These cannot be disabled without impacting Platform usability.
• Functional Cookies: Store your preferences such as language setting, preferred currency display (MYR), and responsible gambling tool configurations between sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Site — such as pages visited, time on page, and click events — to help us improve user experience.
• Marketing Cookies: Where you have opted in to receive promotional communications, these cookies help us attribute sign-ups to specific campaigns and personalise offers.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform, including your ability to maintain a logged-in session. For mobile users accessing the Site via a browser on an Android or iOS device, the same browser-level controls apply.

9kme implements a range of technical and organisational measures designed to protect Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data in transit between your device and our servers
• Encryption at rest for sensitive data categories including identity documents and financial records
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis
• Regular security assessments, vulnerability scanning, and penetration testing
• Two-factor authentication availability for user accounts and enforced for internal administrative systems
• Incident response procedures covering detection, containment, notification, and recovery from data breaches

Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, 9kme will take prompt action to contain the breach and notify affected users in accordance with applicable obligations. You are also responsible for maintaining the security of your own login credentials and device.

Subject to applicable law and the limitations set out below, you have the following rights in relation to your Personal Data held by 9kme. To exercise any right, please contact our support team through live chat or at [email protected] (plain text — not a clickable link).

We will respond to all legitimate rights requests within a reasonable period, generally within 30 days of receipt. We may request proof of identity before fulfilling a request to ensure your data is not disclosed to an unauthorised party.

The 9kme platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain Personal Data relating to any individual under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately suspend the Account, forfeit all associated winnings, return deposited funds where verifiable, and delete the associated Personal Data to the extent not required for legal compliance purposes.

Age is verified during the KYC process through review of a government-issued identity document. Parents and guardians who believe that a minor may have registered on the platform are encouraged to contact us immediately through live chat or at [email protected].

9kme may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform functionality. The "Last updated" date at the top of this page will be revised accordingly. Where changes are material — meaning they affect your rights or how we use your data in a significant way — we will provide notice via your registered email address or through a prominent in-platform notification prior to the change taking effect.

Your continued use of the 9kme platform after a Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with any update, you should cease using the platform and may request account closure through our support team. We recommend reviewing this page periodically to stay informed of current practices.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by 9kme, please contact us through the following channels:

• Live Chat: Available 24/7 through the in-platform live chat widget — the fastest way to raise a data-related query.
• Email: [email protected] (plain text only — this address is not a clickable link). We aim to acknowledge all privacy-related email queries within 48 hours and resolve them within 30 days.

When contacting us about a data rights request, please include your registered email address, the nature of your request, and any relevant account identifiers to allow us to locate and action your data efficiently. We may request proof of identity before processing your request.